Sometimes it may look like messages are stuck in MailWasher after downloading your emails to your email program.Most of the time you can simply press the 'Check Mail' button to clear the screen, but if this doesn't work, it's most likely you have your email program set to' leave messages on the server'.
To help you understand, your messages are not stuck in MailWasher as Mailwasher does not actually keep a copy of the mail,it just checks it on the server and downloads a portion of the message so you can then see if it is spam and decide to delete, or keep it.It is in fact, your email program which is giving the command to leave messages on the server, so when checking, MailWasher just downloads all those emails again since there's a copy on the server.You may have reasons for leaving this setting on, but if it's causing problems then here's how to turn it off.
In Outlook Express for example, this is under, Tools>>Accounts>>Mail tab, click your account and click, Properties>>Advanced, and uncheck, "Leave a copy of messages on server".
In Outlook click, Tools>>Account Settings>>, go to the E-Mail tab, click your account and click 'Change'. Click 'More Settings' button, then the 'Advanced' tab and uncheck, "Leave a copy of messages on server".
In Outlook 2010/2013/2016, click, the File tab, the click 'Info', then 'Account Settings', go to the E-Mail tab, click your account and click 'Change'.Click 'More Settings' button, then the 'Advanced' tab and uncheck, "Leave a copy of messages on server".
In Thunderbird click, Tools>>Account settings >> Click your account >> Server Settings, and uncheck, "Leave messages on server".
In Windows Mail click, Tools>>Accounts, click your account and click, Properties>>Advanced, and uncheck, "Leave a copy of messages on server".
In Windows Live Mail 2010 open Windows Live mail.If you can't see the menu bar, in the upper-right corner of the screen, click the Menus button Menus, and then click Show menu bar. Or on your keyboard hold the M key down and then press Alt key.On the menu bar, click the Tools menu, and then click Accounts.Then select your mail account > Properties > Advanced and uncheck 'Leave a copy of messages on server'Please not that this only applies to a POP3 email account.
In Windows Live Mail 2011 and onwards
1. Click Accounts.
2. On the Accounts page, click Properties.
3. On the Properties page account, on the Advanced tab, under Delivery, make sure Leave a copy of messages on server is NOT selected.Click OK.
In Incredimail
1. Click Tools>>Email Accounts.
2. Select your email account, click Properties.
3. On the Advanced tab, under Delivery, make sure Leave a copy of messages on server is NOT selected.Click OK.
Please update your version of MailWasher Pro to this version to fix this issue.
Why won't my email password work?When entering your email account in to MailWasher, you'll get to this screen and be asked to enter your password.
But it might not work.
Many email providers are now requiring you to generate a different email password when using other email apps (like MailWasher, Thunderbird, Outlook etc). This is a security measure to avoid using your real email password in an app.
You will need to generate an app password for your email account to work in MailWasher.
To generate an app password for MailWasher, follow these steps below. Then enter the app pasword in to MailWasher>>Settings>>Accounts>>Incoming, in the password field, and click Save.
Remember, you can always click the 'eye icon' next to the password field to reveal your password to check it's correct.
Gmail
1. Go to your Google Account.
NOTE: If you see the line App passwords under 2-Step Verification then this is already setup, therefore skip to part 9.
2. Click Security and then Click 2-Step Verification
3. Click Get Started
4. Enter your Gmail password if it's not already saved and click Next
5. Select your device and press Continue
6. Enter your phone number and click Send
7. You'll receive a text message from Google with a number which looks like G-123456. Only enter the number part (eg. 123456) in to the part where it says Enter the code. Click Next.
8. Check everything looks correct and click Turn on.
9. Click App passwords.
10. Enter your Gmail password if it's not already saved and click Next
11. In the drop down menu choose Mail
12. Select device Other (Custom name)
13. Type MailWasher as the name and click Generate
14. Your password for MailWasher will be generated
15. Enter your new app password in to MailWasher and click Save
GSuite
Use a different method than Gmail. See https://support.google.com/a/answer/6260879?hl=en.
AOL.com
1. Sign in and go to the AOL Account security page.
2. Click Generate app password or Manage app passwords.
3. Select your app from the drop down menu and click Generate.
4. Follow the instructions below the password.
- Be sure to enter the password into your app without any spaces.
5. Click Done.
Yahoo
1. Sign in to your Yahoo Account Security page.
2. Click Generate app password or Generate and manage app passwords.
3. Enter your app's name in the text field.
4. Click Generate password.
5. Follow the instructions below the app password.
6. Click Done.
Outlook.com, Live.com etc
1. On the Security basics screen, select 'Advanced security options' box, then 'Get Started'.
2. On this new page, scroll down to 'Additional Security' and Turn on 'Two-step verification'.
3. Launch the Set up two-step verification wizard by selecting Next.
4. The next screen prompts you to set up the Microsoft Authenticator app, which lets you tap in an approval notification to give an app access to your Outlook account (no password or code required). For our purposes, select Cancel to move on to setting up two-step verification.
5. Follow the instructions to enable two-step verification.
6. After this, you'll see an option to set up an app password. Select 'Create a new app password' and you'll be presented with a password you can use in MailWasher.
ATT.com
1. Go to ATT App Passwords screen and generate your app password
Fastmail.com
1. Open the Password & Security → App Passwords screen.
2. Enter your password and click Unlock, then click New App Password.
3. Enter a device name. We have provided some options, but you can enter your own descriptive names; for example: “Outlook on PC” or "Samsung Galaxy calendars".
4. Choose what data your app has access to. The default setting gives access to your mail (IMAP/POP/SMTP), contacts (CardDAV/LDAP), and calendars (CalDAV).
5. Click Generate Password.
(Apple) me.com
1. Sign in to your Apple ID account page.
2. In the Security section, click Generate Password below App-Specific Passwords.
3. Follow the steps on your screen.
Office365.com
Go to https://aka.ms/SetupMFA
1. If you do not see this page then you may not have MFA turned on and you will need to speak to your IT Administrator.
2. At the top of the page, choose App Passwords.
3. Choose create to get an app password.
4. If prompted, type a name for your app password, and click Next.
5. Choose copy password to clipboard.
Yandex.com
Go to Account management.
1. In the Passwords and authorization section, select Enable app passwords. Confirm the action and click Create new password.
2. If two-factor authentication is enabled, click Create app password.
3. Select the type of application.
4. Come up with a name for the password. For example, you can use the name of the application that you are creating a password for. The password will be shown with this name in the list.
5. Click Create. The app password will appear in a pop-up window.
Please visit this link to retrieve your license key: https://secure.firetrust.com/user
To update your current version of MailWasher Pro, go to Help>>Check for updates. MailWasher will check for the latest updates, download and install the new version. All your settings will be retained.
MailWasher will periodically check every 2 days for a new version, and you can change the update settings at Settings>>General>>Updates. Your options are:
1. Automatically check for update
2. Check for updates every X days
3. Folder to download updates to
You'll need to copy the folders and files at Help>>User Files, over to your new computer in the same location.
The easiest way to do this is to first copy the MailWasher folders and files at Help>>User Files to a thumb drive or CD on your old computer.Then make sure you have installed MailWasher Pro on your new computer and go to Help>>User Files. This will open the new folder.Now close MailWasher (if it's still sitting in the system tray, right mouse click on the Mailwasher icon and click Exit) , then copy the existing files to the new location.Re-open MailWasher and all your settings will have been transferred.
This copying of files may take some time depending on how large the files are, so you may just want to copy all the files in this folder and ignore the sub-folders 'cache', 'logs' etc.
You will need to download the latest version of MailWasher Pro from the download page.
Although this is a Trial version of the software, it will convert to being fully registered when you enter your Registration key by clicking the Register button in the toolbar of the Trial version.
If you no longer have your registration key, you can request that it be sent out to you by logging on at https://secure.firetrust.com/user
Ensure you use the same email address that you initially registered MailWasher Pro with. If you have a new email address, please contact our support staff first, so this can be updated.
If you wish to transfer files (from another PC), please read the FAQ about transfering files. Program Help >> Miscellaneous >> How do I transfer my Mailwasher Pro files from one PC to another?
